terms of service

By accessing or using our services, you agree to be bound by the following Terms of Service (“Terms”). Please read these Terms carefully before using our services.



This website is operated by Shenk Company. Throughout the site, the terms “we”, “us” and “our” refer to Shenk Company. Shenk Company offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current site shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


All orders placed with Shenk Company are subject to our approval. We reserve the right to reject or cancel any order for any reason. We will notify you if your order is rejected or canceled.

Artwork & Design

All artwork and designs provided by Shenk Company or created by our designers are the property of Shenk Company and may not be used without our written permission. We reserve the right to refuse to print or embroider any design that we consider to be offensive, inappropriate, or infringing on the intellectual property rights of others.

Order Approval

All orders placed with Shenk Company are subject to customer approval before proceeding into production. Upon placing an order, customers are required to review and approve the details of their order, including but not limited to specifications, quantities, pricing, and delivery arrangements.

The approval process will commence upon submission of the order. Customers will be provided with a detailed order summary for their review. It is the responsibility of the customer to carefully examine all aspects of the order to ensure accuracy and satisfaction.

Customers must provide explicit approval for the order to proceed into production. This approval can be communicated through various channels as agreed upon between the customer and Shenk Company, including but not limited to electronic signatures, written consent, or verbal confirmation.

Once approval is received, Shenk Company will proceed with the production of the order according to the agreed specifications. Any modifications or changes requested after approval may result in delays and additional costs, which will be communicated to the customer for their consideration.

In the event that the customer does not provide approval within a reasonable timeframe, Shenk Company reserves the right to cancel the order or extend the production timeline as deemed necessary.

Turnaround Time

Turnaround time for custom orders varies depending on the complexity of the design and the availability of the products. We make every effort to provide accurate estimates of turnaround time, but we cannot guarantee delivery dates. Rush orders may be available for an additional fee.

Shipping and Delivery

We ship via UPS to customers within the United States. We are not responsible for any shipping delays caused by the carrier. We are also not responsible for any lost or damaged packages during transit. Customers are responsible for providing accurate shipping information at the time of order placement.

Returns and Refunds

We stand behind the quality of our products and services. If there is a defect in the printing or embroidery, we will work with you to replace the item or offer a refund. If the defect is due to an error on the customer’s part, we are not responsible for any costs associated with the replacement. If you believe that your order is defective, please contact us within 5 business days of receiving your order. All sales are final for custom orders and non-defective items.

Late Payment Fees

  1. Late Payment Fees: (A) A late payment fee of 5% monthly interest will be charged on any invoice that remains unpaid and is over 7 days past its due date. 

  2. Invoice Due Date: (A) The due date for all invoices will be clearly stated on the invoice issued by the Company. (B) It is the responsibility of the client to ensure timely payment in accordance with the due date.

  3. Accrual of Late Payment Fees: (A) Late payment fees will begin to accrue from the day following the invoice due date. (B) The Company reserves the right to charge late payment fees retroactively from the due date until the date of payment.

  4. Payment Obligations: (A) Clients are obligated to make payments for all invoices by the due date specified. (B) Failure to make timely payments may result in the accrual of late payment fees as outlined in these Terms.

  5. Notification of Late Payment: (A) The Company may issue reminders or notifications to clients regarding overdue invoices. (B) However, the absence of such reminders does not waive the client’s obligation to pay invoices by the due date.

  6. Dispute Resolution: (A) In the event of a dispute regarding an invoice, clients are encouraged to promptly notify the Company. (B) Disputes will be resolved in accordance with the Company’s standard dispute resolution process.

Intellectual Property

All content included in our services, such as text, graphics, logos, images, and software, is the property of Shenk Company or its content suppliers and protected by United States and international copyright laws. You may not reproduce, distribute, or create derivative works of any content without our prior written consent.

Limitation of Liability

Shenk Company shall not be liable for any damages arising from the use of our services, including but not limited to direct, indirect, incidental, punitive, and consequential damages. In no event shall our liability exceed the total amount paid by you for our services.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without giving effect to its conflict of law provisions.

If you have any questions or concerns about these Terms of Service, please contact us at info@shenkcompany.com.

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